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Spotlight on... Charlotte

What do you do at Impact and what does a typical workday look like for you? 

I am the Head Office Administrator at Impact and look after all the temporary staff payroll for our Northampton branch, Wellingborough branch, as well as our Raunds, Rushden and Peterborough sites. I work with all the account managers to process the timesheets, answer any enquiries and set up all the ‘New starters’ paperwork, basically ensuring that anyone undertaking temporary work with Impact is paid, accurately and on time. 

What did you do before coming to Impact and what attracted you to make the move to us? 

Before Impact I worked at Shoosmiths Solicitors as a Billing and Sweep administrator. When I approached the Impact commercial team to look for a suitable new role for me, I really liked the way I was dealt with. My friend (and former colleague) Natasha was already working in Impact’s administration team at that time so, when they talked to me about an opportunity to work directly for Impact, it didn’t take much thinking about! I now work alongside Natasha.  

What motivates you at work and what are the most rewarding aspects of your job? 

The team around me motivates me and I find the role itself very rewarding. I’m known for being organised and methodical* and that’s vital to making sure everyone is paid for the work they do. I love that feeling at the end of each payroll to know everything is ticked off and I’ve completed a job well done! 

* You should see her handovers when she goes on holiday! 

Does anyone or anything particularly inspire you outside of work?  

Honestly Joe Wicks! Especially recently. He’s so positive and makes a living making people feel good. I like the fact that he’s honest about his mental health and how he inspired the nation during lockdown to stay active when they couldn’t leave their homes much.  

*Charlotte does a brilliant impression of Joe too, maybe she’ll let us share that another time! 

How has recruitment changed in 2020 and what challenges have those changes presented you with? 

We were fortunate to have so many people still working throughout the ‘lockdown period’ that, in terms of payroll, it was pretty much business as usual. If anything, it has been busier than ever. We had a lot to learn about the Furlough scheme and the changes to processing sick pay etc. but we all transitioned to working from home and kept working hard and supporting each other to make sure people’s payments went through smoothly.  

What has been the highlight of working at Impact for you? 

The day I found out that I’d won Employee of the Year in my first year was definitely my highlight. I was so shocked I thought it was one of (director) Paul’s pranks at first- like the time he convinced me to sing "Hey Jude" to the whole office as ‘a part of my probation’!  

What do you like to do outside of work? 

Outside of work, I love holidays- when I’m allowed to go! I also love going to watch plays and shows. I have really missed going to the theatre recently and hope that is an industry that can be saved soon. 

How do you take your tea/coffee? 

I'm not a tea or coffee drinker, so I start the day with an orange juice- that sets me off! Then it’s squash for the rest of the day.  


About the author

Angela Hooper

Angela has been part of the Impact family, supporting the team behind the scenes, since day one. As a primary school educator and recruiter, Angela has built up brilliant skills in conflict management, strategic thinking and diplomacy – though we’re not sure if that’s because of the recruitment or primary school environments! In between jobs and studying, Angela enjoys being active, travelling and spending time with her family.