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Spotlight on... Lucy

What do you do at Impact?  

Senior Account Management: managing contracts and people; recruiting; advertising; servicing and developing the business  

What did you do before you came to Impact?  

I was working in recruitment for almost 7 years prior to joining Impact  

What do you like most about working at Impact?  

My clients, the people working for me and our Impact team  

What are the biggest challenges companies in your area are facing now?  

Business (and therefore recruitment) needs are changing. The roles from which people have been made redundant haven’t necessarily increased the availability of people with the skills that we’re seeing an upturn in need for! So, we have been working hard to find the right people, who are immediately available, for warehouse work as and when businesses need them.  

What are the biggest challenge candidates face at the moment?  

More and more companies are requesting some flexibility and need people to work different shifts or weekends as they respond to changing business needs. It’s a competitive market for candidates. 

What has been the highlight of your time at Impact so far?  

I think each time I get an opportunity to take on a new site/project is a highlight. Last one was a few months ago- a prestigious pharmaceutical company which supports the NHS- which has naturally been a challenging and busy project.  

What do you like to do outside of work?  

Travelling, watching movies and shopping! 

Tea or coffee?  

Coffee, 100 %. It keeps me going when I do all the early onsite check-in’s with my clients and candidates. 

About the author

Angela Hooper

Angela has been part of the Impact family, supporting the team behind the scenes, since day one. As a primary school educator and recruiter, Angela has built up brilliant skills in conflict management, strategic thinking and diplomacy – though we’re not sure if that’s because of the recruitment or primary school environments! In between jobs and studying, Angela enjoys being active, travelling and spending time with her family.