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2019 Review of the Year

2019 has been a year to remember for Impact, with me buying out my business partner as just the beginning! I’m surrounded by amazingly talented people here at Impact, with great experience and knowledge, and this year has seen some changes, promotions and appointments to create what I believe is our strongest team ever…

Through his promotion to Operations Manager (having joined us as an account manager 14 years ago!), Daniel Sharp is set to be the perfect person to help steer the future direction of Impact. Taking over from Dan as Wellingborough Branch Manager, Richard Ingman (with 12 years local recruitment experience) is already firmly ‘one of the family’, bringing his energy and dynamism to Impact’s service. Talking of family, my wife, Angela, joined me as fellow Director earlier this year. Assisting me in the back-office side of the business, Angela brings, not only previous recruitment experience, but also her calm demeanour to what can be a whirlwind industry! This year will end though, with us sadly waving goodbye to one of our longest standing employees, Lyn. Having been a wonderful member of our team for 17 years, Impact’s ‘mum’ is taking her well-earned retirement, but we will certainly be sad to see her go and wish her well with her next adventures.

Building and maintaining a happy and high-performing Impact team has always been one of my top priorities and the people development and recruitment we saw in 2019 will be a continuous process going forward into 2020. Six of the team have started studying Recruitment Apprenticeships at Levels 2 and 3 to gain industry recognised qualifications and build on their practical knowledge. This year also saw the introduction of an official work experience programme across all areas of the business, and we look forward to welcoming more sixth-form students to take part in 2020. We’ve smashed our temporary and permanent candidate placement levels this year, despite yet another year of Brexit uncertainty and I’ve got to put that down to the fantastic skill and commitment of our Impact team!

When it comes to ‘squad goals’, Impact haven’t just performed brilliantly in the office, we’ve had a great year for sport too! They say ‘the team that plays together stays together’ and this year we’ve enjoyed some friendly inter-branch competition playing beach volleyball (well done team Welly) and, making the most of the beautiful Abington Park just over the road, some pretty heated rounders too (I think Northampton may hold that crown)! Friendly competition aside, not content to be just a ‘Real Recruitment Force’, when up against others Impact are a force to be reckoned with and our football team was no exception- winning the league earlier this year! Well done lads. We do love the competitive type here and we’re proud to say that it’s not just our service that’s unrivalled. One of our newest recruits Kieran Rollinson recently won his first two semi-professional boxing matches and we look forward to supporting him in his next fight at Hanger One in March! We admire his dedication and will-power – it’s not easy to avoid the treats in our office, the Friday night team beers, or to be ‘good’ on our nights out! 

Talking of nights out, on the social front I must give a shout out to Corkers, Oriental Paradise, The Old House, Smoke Pit, Pamukkale, (Northampton) La Rocca, Yumeijin (Wellingborough) Kushboo… (I’ve probably missed a few- we do love our food!) who’ve all hosted the Impact team at some point this year! Thank you! We’ve certainly eaten well in 2019...but balanced that well too, with colleagues taking part in Parkrun’s and Couch to 5K’s together. Incidentally, not one to ‘run before we can walk’, Impact have proudly supported The Crazy Hats charity again this year by walking the annual walk and with our ‘dress down Friday’ collections! Crazy Hats is not the only charity close to our hearts and thoughts though, and our team have also given their time and support to a number of other fantastic causes including The Migraine Trust and WWF.

Outside of people matters, this year I have invested in tools and strategies to make it easier for clients and candidates to do business with us including an interactive company brochure which is the first of many initiatives to reduce paper and the help the environment, a sales training platform along with a dedicated training manager, and a new schools project, led by Angela, to help students better understand and navigate the world of employment and the opportunities that lie ahead. Our Marketing Team launched our newsletter back in February and have many promising projects in the pipeline to help improve our communication and collaboration with clients, candidates and local businesses next year. We have also revamped our offices with some exciting décor (thank you William Knight Decorating Services and ACS Office Furniture Solutions) and the addition of some colourful branded canvasses (thanks to Yebo) that will display our Company vision and values.

With the help of some excellent people and local businesses we’ve had a busy and productive year but it won’t stop there! Nobody can predict what 2020 will bring in terms of politics, economics or even environmentally but we at Impact will keep doing what we do really well. We will continue to make a positive Impact by consistently delivering an unrivalled service through teamwork, integrity and trust. We will do this while being ethical and accessible and actively seeking new ways of doing things to drive benefits and value for our colleagues, clients and candidates.

So, a huge thank you from me (and Angela!) to our team here at Impact, all of our clients, suppliers and candidates all of whom have helped to make 2019 a great year. Have a wonderful Christmas and we wish you all a happy, healthy and prosperous 2020!

Paul Hooper

About the author

Paul Hooper

Over 20 years’ industry experience and a founder of Impact Recruitment Services. Paul is dedicated to delivering a recruitment service that exceeds expectations.

Championing a strong work-life balance, he’s a big Liverpool fan and manages a local youth football team, sponsored by Impact.